title: Terms of Service description: Terms and conditions for using D Line by Davinci Tech Solutions. lastUpdated: 2026-06-05

Terms of Service

Effective Date: June 5, 2026

These Terms of Service ("Terms") govern your use of D Line, a cloud-based VoIP softphone service operated by Davinci Tech Solutions ("Company," "we," "us," "our"). By accessing or using D Line, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

Support Contact: support@davincitechsolutions.com

Important — Emergency 911 Notice: D Line is an interconnected VoIP service. It may not be reliable for emergency 911 calls. Service may be interrupted by power outages, internet failures, or other disruptions. The user must register their physical service address and update it when they move. Even with a registered address, dispatch may be delayed or routed incorrectly. Read our full E911 Notice and acknowledge it before using the Service.

1. Definitions

2. Eligibility and Account Registration

2.1 Age and Capacity

You represent and warrant that:

2.2 Organizational Accounts

If you register an account for an organization:

2.3 Account Security

You agree to:

We are not responsible for unauthorized access due to your negligence or failure to secure your credentials.

3. Emergency Calling — FCC-Required Disclosure

D Line is an interconnected VoIP service. It may not be reliable for emergency 911 calls. Service may be interrupted by power outages, internet failures, or other disruptions. The user must register their physical service address and update it when they move. Even with a registered address, dispatch may be delayed or routed incorrectly.

By using D Line, you acknowledge:

  1. D Line routes 911 calls using your registered physical service address. If your address is not registered or is incorrect, your 911 call may be routed to the wrong dispatch center or may fail entirely.
  2. 911 service through D Line depends on internet connectivity and device power. It will not work during a power outage unless you have battery backup for your router, modem, and device.
  3. You must register and keep your physical service address current in your Account settings. If you move, update your address before making calls from the new location.
  4. You should always have an alternative means of reaching emergency services — such as a native cellular or landline phone — available at all times.
  5. You agree to notify all users of your organization of these limitations.
  6. You have read, understood, and acknowledged our full E911 Notice.

We are not liable for any failure of emergency 911 service resulting from internet outages, power failures, incorrect registered addresses, app crashes, or any other condition. You expressly waive any claims against Davinci Tech Solutions arising from emergency call delivery failure.

4. Acceptable Use Policy

You agree not to use the Service to:

4.1 Illegal Activities

4.2 Telemarketing and Call Abuse

TCPA and Messaging Compliance. D Line is a B2B softphone. Compliance with the Telephone Consumer Protection Act (TCPA), Canadian Anti-Spam Law (CASL), and equivalent regulations is the responsibility of the sending party. In addition:

4.3 Recording Without Consent

You must not enable or use call recording in jurisdictions where all-party or two-party consent is required without first obtaining the required consent from all parties. All-party consent is required in California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, New Hampshire, Pennsylvania, and Washington, and in equivalent EU member states and other jurisdictions. D Line surfaces a per-call disclosure UI where technically feasible but does not independently verify that consent has been obtained. You are solely responsible for compliance.

4.4 Technical Abuse

4.5 Intellectual Property Infringement

4.6 Harassment and Abuse

4.7 Content Transmission

5. Service Features and Availability

5.1 Service Description

D Line provides:

5.2 Service Availability

5.3 Limitations

We do not guarantee:

5.4 Beta and Experimental Features

Features marked as "beta," "experimental," or "test" may be unstable, incomplete, or subject to change without notice. Use at your own risk.

6. Billing and Payments

6.1 Charges and Billing Period

6.2 Payment Terms

6.3 Declined or Failed Payments

6.4 Refunds and Credits

6.5 Price Changes

7. Intellectual Property Rights

7.1 Our IP

7.2 Your IP

7.3 Feedback

Any feedback, suggestions, or improvement ideas you provide may be used without compensation or attribution.

8. Limitation of Liability

8.1 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, our total liability for any claim arising from or related to these Terms or the Service is limited to the greater of:

8.2 Excluded Damages

We are not liable for:

This limitation applies even if we have been advised of the possibility of such damages.

8.3 Essential Term

This limitation is a fundamental term of the agreement. If it is found invalid, liability is limited to the extent permitted by law.

9. Disclaimers

9.1 "AS IS" Service

The Service is provided "AS IS" without warranties of any kind. We do not warrant:

9.2 No Call Quality Guarantee

Call quality depends on network conditions, device capabilities, and carrier infrastructure beyond our control. We do not guarantee call clarity, connection time, or absence of dropouts.

10. Account Deletion and Termination

10.1 Term

10.2 Suspension

We may suspend your Service immediately without liability if:

10.3 Termination by Us

We may terminate your account with 30 days' written notice:

10.4 Termination by You — Account Deletion

You may delete your account and cancel your subscription at any time through:

A 30-day grace period begins when you request deletion. During this window, your account is suspended but not yet purged; you may restore it by contacting support. After 30 days, your account and all associated Content are permanently deleted from primary systems. Encrypted backups are purged within 180 days.

Cancellation of a subscription is effective at the end of the current billing period. No refunds are issued for partial months.

10.5 Effect of Termination

11. Indemnification

You agree to indemnify, defend, and hold harmless Davinci Tech Solutions, its officers, directors, and employees from:

You will not settle claims without our prior written consent.

12. Data, Privacy, and Data Processing

Data Processing Agreement (GDPR Art. 28). For B2B customers who process personal data of EU or UK data subjects through the Service, a Data Processing Agreement (DPA) is available upon request. Email support@davincitechsolutions.com to request the DPA. Upon execution, the DPA is incorporated by reference into these Terms and governs the processing of EU/UK personal data.

13. Dispute Resolution

13.1 Informal Resolution

Before pursuing formal action, contact support@davincitechsolutions.com to resolve disputes in good faith. We will attempt to respond within 15 business days.

13.2 Binding Arbitration

Any dispute not resolved informally within 30 days shall be resolved by binding arbitration under the JAMS Streamlined Arbitration Rules and Procedures, administered in Delaware. The arbitration shall be conducted before a single arbitrator. Each party bears its own attorneys' fees; arbitrator and administrative fees are split equally unless the arbitrator awards otherwise.

13.3 Exceptions to Arbitration

The following are not subject to arbitration and may be pursued in court:

13.4 Class Action Waiver

You and Davinci Tech Solutions agree not to pursue class action, collective action, or representative litigation. All claims must be brought individually.

13.5 Governing Law and Venue

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law provisions. For any claim not subject to arbitration, you consent to exclusive personal jurisdiction in the state and federal courts located in New Castle County, Delaware.

14. Compliance and Legal Obligations

14.1 TCPA and Telemarketing Laws

You must comply with:

Violations are your sole responsibility. Davinci Tech Solutions is not liable for your non-compliance.

14.2 Regulatory Cooperation

14.3 Export Compliance

D Line is subject to U.S. export control laws and regulations, including the Export Administration Regulations (EAR) and the sanctions programs administered by the Office of Foreign Assets Control (OFAC). You may not use the Service:

You represent and warrant that you are not located in, organized under the laws of, or a national or resident of any embargoed jurisdiction, and that you are not on any restricted-party list.

15. General Provisions

15.1 Entire Agreement

These Terms, the Privacy Policy, and any additional terms in your Account constitute the entire agreement and supersede all prior negotiations and agreements.

15.2 Amendments

We may amend these Terms at any time with 10 days' written notice for material changes. Continued use of the Service after the effective date constitutes acceptance.

15.3 Severability

If any provision is invalid, it shall be reformed to the minimum extent necessary; remaining provisions remain in effect.

15.4 Waiver

Failure to enforce any right does not waive that right.

15.5 Assignment

You may not assign these Terms. We may assign our rights to affiliates or successors.

15.6 Notice

15.7 Survival

Provisions on limitation of liability, disclaimers, indemnity, dispute resolution, governing law, and export compliance survive termination.

16. Contact Us

For questions or disputes regarding these Terms:

Davinci Tech Solutions Email: support@davincitechsolutions.com [CONFIRM: physical mailing address required by GDPR/CCPA — Davinci Tech Solutions, ___, USA]

Last Updated: June 5, 2026